Always Awesome: The Power of Being Predictable

Today we’re going to talk about something super important: being predictable. Now, you might think being predictable sounds boring, but in business, it’s like having a superpower!

What Does Being Predictable Mean?

Being predictable means always giving your customers exactly what they expect, every single time. It’s like if your favorite ice cream shop always gave you the perfect scoop, no matter when you visited!

Why is Being Predictable Important?

  1. It Makes Customers Happy: When customers know they can count on you, they feel happy and safe.
  2. It Makes Them Come Back: If customers know they’ll always get something great, they’ll keep coming back!
  3. It Makes Them Tell Their Friends: Happy customers will tell others about how awesome and reliable you are.

The Three Superpowers of Being Predictable

1. Always the Same (Uniformity)

This means making sure your product or service is the same every time.

Example: Imagine if sometimes your favorite cereal tasted like chocolate, and other times it tasted like broccoli. That would be weird, right? Good businesses make sure their products are always the same.

2. Always There (Consistency)

This means always being there for your customers and giving them a great experience every time.

Example: If you run a dog-walking service, you should always show up on time, be kind to the dogs, and walk them for the full time you promised.

3. Always Works (Reliability)

  • This means your product or service always works the way it should, without mistakes or problems.

    Example: If you sell toy robots, they should always work perfectly when your customers turn them on. No one wants a robot that doesn’t robot!

How to Be Predictably Awesome

  1. Make a Promise: Tell your customers exactly what they can expect from you.
  2. Keep Your Promise: Always deliver what you promised – no exceptions!
  3. Check Your Work: Regularly make sure that what you’re giving customers is as awesome as it should be.
  4. Listen to Feedback: If customers tell you something could be better, listen and try to improve.

Fun Activity: Predictability Detective

Think about a business you really like (it could be a store, a restaurant, or even a brand of toys). Now, try to spot how they use the three superpowers of predictability:

  1. How do they make sure their product or service is always the same?
  2. How do they give you a great experience every time?
  3. How do they make sure their product or service always works properly?

Think About It!

  • Can you think of a time when a business wasn’t predictable? How did it make you feel?
  • If you had a business, what would you do to make sure you were always predictably awesome?
  • Why do you think some businesses change their products or services a lot? Is this a good idea?

Remember, being predictable in business isn’t boring – it’s brilliant! When customers know they can always count on you to be awesome, they’ll keep coming back again and again. So go out there and be predictably amazing!

Song: Always Awesome

Verse 1:
Every day, we bring our A-game
Quality and care, always the same
Customers smile, they know what to expect
Being predictable earns their respect
Pre-Chorus:
Uniformity, consistency, reliability too
These are the superpowers waiting for you
Make a promise, keep it every time
Being predictable is simply sublime
Chorus:
Always Awesome, that’s our way
Predictably great, every single day
Customers know what they’re gonna get
Always Awesome, it’s a safe bet
Verse 2:
Like your favorite treat, always tasty and sweet
Or the friend who’s never missed a meet
When your gadget works right out of the box
That’s the power of being predictable, it rocks
(Pre-Chorus)
(Chorus)
Bridge:

Check your work, listen to what they say
Improve and perfect your craft every day
It’s not boring, it’s brilliant, can’t you see?
Always Awesome is the way to be
(Chorus)
Outro:

Always Awesome, that’s our style
Predictably great, mile after mile